Terms of Service

These Terms of Service (“Terms”) are an agreement between TheraManager (“TheraManager”, “we”, “us”) and the healthcare organization that registers for or uses the TheraManager platform (the “Customer”, “you”). They govern access to and use of the TheraManager software, websites, and related services (the “Service”). By creating an account or using the Service you accept these Terms on behalf of your organization and confirm you have authority to do so.

TheraManager is a practice-management and clinical-operations platform for clinics, therapy practices, and multi-facility healthcare institutions. It provides features including patient records, scheduling, clinical documentation, pharmacy and laboratory workflows, messaging, billing, and administrative tooling. The Service supports your organization’s operations; it does not provide medical advice, diagnosis, or treatment, and clinical decisions remain the sole responsibility of your organization and its licensed professionals.

The Service is offered to organizations, not consumers. You are responsible for the accuracy of registration information, for maintaining the confidentiality of account credentials, and for all activity under your organization’s accounts. You must ensure that each user accesses the Service only under their own credentials and only with the roles and permissions appropriate to their function.

The Service is sold as a subscription, priced per provider seat, billed monthly or annually. New organizations may receive a free trial; when a trial ends without an active subscription, access may be limited until a subscription is purchased. Payments are processed by Paddle, our merchant of record, which handles checkout, invoicing, applicable taxes, and payment data. The exact price for your team is always shown on the checkout page before payment. Subscriptions renew automatically until canceled. Cancellation and refund handling are described in our Refund Policy.

As between the parties, your organization owns the data it and its users submit to the Service, including patient records and other protected health information (“PHI”). We process that data only to provide and support the Service, under your organization’s direction, and as described in our Privacy Policy. You are responsible for having the legal right (including any required patient consents or authorizations) to submit the data you process through the Service, and for complying with the healthcare laws that apply to your organization.

You agree not to:

• use the Service in violation of applicable law or the rights of others;
• attempt to gain unauthorized access to the Service, other tenants’ data, or our infrastructure;
• probe, scan, or test the vulnerability of the Service without our written authorization;
• resell, sublicense, or provide the Service to third parties except to your own authorized users;
• upload malicious code or use the Service to send unlawful or unsolicited communications; or
• copy, modify, or create derivative works of the Service except as permitted by law.

We retain all rights in the Service, including software, design, and documentation. You receive a limited, non-exclusive, non-transferable right to use the Service for your organization’s internal operations during your subscription. Feedback you provide may be used to improve the Service without obligation to you.

We work to keep the Service available and secure, but the Service is provided on an “as is” and “as available” basis and may be temporarily unavailable for maintenance or reasons beyond our control. We may improve or modify features over time; we will not materially reduce the core functionality of your subscription during a paid term without notice.

To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the amounts you paid for the Service in the twelve (12) months preceding the event giving rise to the claim, and neither party is liable for indirect, incidental, special, or consequential damages. Nothing in these Terms limits liability that cannot be limited by law.

You may cancel your subscription at any time. We may suspend or terminate access for material breach of these Terms, for non-payment, or where required by law. Upon termination, we will make your organization’s data available for export for a reasonable period, after which it may be deleted in accordance with our retention practices and applicable law.

We may update these Terms from time to time. If a change is material, we will give reasonable advance notice through the Service or by email. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the jurisdiction in which TheraManager is established, without regard to conflict-of-laws rules. Questions about these Terms: support@theramanager.org.